Settlement Services

Our settlement facilitators are here to help newcomers in every step of their journey as they adjust to their new life in our communities.

We have offices across Western Manitoba. Please go to the Contact Us page to see all the locations and to contact your local office. By having multiple locations, we offer great local knowledge to best help newcomers in their new community.

At each of our offices, we offer free individual and family appointments to newcomers who are permanent residents. We also hold regular workshops, group sessions and information sessions, available both in person and online. Please go to the Events page to see the upcoming sessions.

At our WIS Brandon office, we offer child care and interpretation services. If you need these services when coming to this office, please let our team know when you book your appointment, and we will check availability.

To book an appointment, please call 204-727-6031.

Individual + Family appointments

Our settlement facilitators help individuals and families:

  • Learn about living in the community.
  • Find out about services in the community and how to access them (e.g. healthcare, education, banking, law, daily living, housing, transportation and weather).
  • Providing guidance with understanding forms and documents (e.g. Manitoba health card, SIN, child tax benefits, GST, rent assist, PR card renewal or replacement, Canadian citizenship, travel document, replacement of landed immigrant paper).

Please have the following documents with you during your first visit to the office:

  • Your passport.
  • A permanent resident card (or letter of confirmation of permanent residence) or landed immigrant papers.

When you first come to the office, you will meet with a settlement facilitator. The settlement facilitator will ask you for information and refer you to the services and supports you need.

Group Sessions and Workshops

WIS provides a variety of information sessions that are delivered online and in-person. These can include:

Strive to Thrive is a program (in collaboration with Prairie Mountain Health) to help you explore your symptoms of wellness and improve your mental health.

This workshop helps attendees to understand what it takes to secure the desired job/career and building community connection through networking, volunteerism, education, and training.

These citizenship classes explore the Canadian history and preparation for the test to become a citizen.

This workshop helps the newcomers to Canada to learn to manage their money and credit better and find solutions to any debt problems they may have. This will also educate them in personal money management and the wise use of credit and debt.

This workshop teaches newcomers about doing business in Canada, techniques and processes of running a business, and sustaining a business.

These workshops help educate newcomers on the expectations of owing a home versus renting, purchasing a house, assistance programs and resources for home purchasing.

These are series of workshops (in collaboration with CRA) to help the newcomers understand the need and how to file income tax in order have access to the various government benefits. After the series of information session, we engage the services of the community volunteer program to prepare and file taxes for the newcomers to Canada who are low incomer earners (in collaboration with 7th St Access).

Field Trips offer our newcomers the opportunity to participate, engage and integrate into the community. We visit places in Brandon and neighbouring cities both online and in-person.

More information about each program and how to register is found on our Events Calendar.

Welcome to Brandon

Welcome to Brandon is a 2 week settlement information and orientation program for newcomers who are permanent residents in the Westman area. Language assistants are provided for some of the program.

Topics covered at Welcome to Brandon can include health, education, finances and banking, employment and community services.

Contact our Settlement Team

If you have a question for our Settlement team, please use the contact form below:

Please select a Program
Please select your closest settlement office


Settlement services are free to newcomers who are permanent residents. This is made possible thanks to our ongoing support from our funders:

Immigration, Refugees and Citizenship Canada
United Way Brandon + Area
City of Brandon